At Serene Sparks, we understand that what’s often called “challenging behaviour” is usually a message—a sign of past experiences, emotions, or needs that haven’t yet been understood or met. Behind every behaviour is a young person who needs support, care, and the tools to do better.
Our approach is rooted in patience, understanding, and belief in each young person’s potential. We don’t just want to manage behaviour; we want to teach skills, build confidence, and prepare young people for life, work, and independence.
At Serene Sparks, we:
Every young person at Serene Sparks has a personalised behaviour support plan that:
Because our young people are stepping into apprenticeships, work placements, or training, we help them build the skills and attitudes they need to succeed in the real world, such as:
Responsibility for placement or training
Skills to work well with others
Handle challenges calmly
Reaching out when things get tough
We celebrate every success, whether it’s completing a shift, receiving positive feedback from an employer, or learning to stay calm in a difficult situation.
When things get challenging, we respond with calmness, empathy, and respect. Our team is trained to:
Step in early to prevent situations from escalating.
Use de-escalation techniques like giving space, offering choices, or changing the environment.
Give time to calm down without judgement or blame.
Use restorative conversations to rebuild trust and find better solutions together.
Physical intervention is only ever used as a last resort to keep everyone safe and is always recorded, reviewed, and learned from to prevent future incidents.
Through understanding, encouragement, and structure, we help young people:
At Serene Sparks, we see beyond behaviour. We see potential, ambition, and a future waiting to be built—with the right support every step of the way.
